Terms and Conditions for Managewise Ltd

Last updated: October 2024

1. Introduction
   1. Welcome to Managewise Ltd, a company registered in England with company number 15842527, located at 7 Bell Yard, London, WC2A 2JR, UK. Managewise provides a comprehensive suite of CRM solutions, including but not limited to managing leads, timesheets, communication, surveys, logistics, stock management, and other related services (the “Services”).
   2. These Terms and Conditions (“Agreement”) govern the relationship between Managewise Ltd (“we”, “us”, or “our”) and the users of its website, WebApp, and services (“you”, “your” or “user”).
   3. By using Managewise's website and services, you agree to abide by these terms and conditions. If you do not agree, you must stop using the services immediately.
2. User Responsibilities
   1. By using our platform, you agree to:
      • Provide accurate and complete information when creating an account or providing details for our services.
      • Maintain the confidentiality of your login credentials and notify us of any unauthorized access.
      • Use the platform responsibly, complying with all applicable laws and avoiding any activities that could harm the platform or its users.
   2. Users must refrain from:
      • Using the platform for unlawful purposes, including fraud, identity theft, or any form of illegal activity.
      • Violating any intellectual property rights associated with Managewise or third-party services integrated into the platform.
      • Attempting to hack, breach, or disrupt the platform’s security systems.
3. Account Information
   1. To access the core services of Managewise, users must create an account. Account holders are responsible for keeping their account information up-to-date and secure.
   2. Any breach of security, such as unauthorized access, must be reported to Managewise immediately. You are responsible for all activity that occurs under your account unless notified of a breach.
4. Payments and Subscriptions
   1. Managewise operates a subscription-based model with different tiers to suit the varying needs of businesses. By subscribing, you agree to our pricing and payment terms.
   2. Payment terms, including the timing of billing and available payment methods, will be provided during the subscription sign-up process. All fees are charged in advance and are non-refundable unless otherwise stated.
   3. Free trials, if available, are offered once per user, and Managewise reserves the right to modify pricing and payment terms with prior notice to customers.
5. Cancellations, Refunds, and Termination
   1. Users may cancel their subscriptions at any time. Upon cancellation, the services will continue until the end of the current billing cycle, after which access will be revoked.
   2. Refunds are not provided for any fees paid in advance, except where a legal right exists or at our discretion.
   3. Managewise reserves the right to suspend or terminate your account if you violate these terms, fail to make timely payments, or engage in prohibited activities.
6. User-Generated Content
   1. Users may submit content, including reviews, feedback, or suggestions. By submitting content, you grant Managewise a non-exclusive, royalty-free, perpetual, and irrevocable right to use, modify, and publish this content.
   2. Users are solely responsible for the content they post and must ensure it does not infringe on third-party intellectual property rights or violate any laws.
7. Data Collection and Privacy
   1. By using the platform, you acknowledge that Managewise will collect personal information, including names, email addresses, payment details, and more, in accordance with our Privacy Policy. We use this data to provide and improve our services, including for analytics, marketing, and customer support.
   2. Sensitive data, such as location information for mobile app users, may be collected where relevant to our services.
   3. Data sharing: We may share data with third parties for payment processing (e.g., Stripe) and analytics (e.g., Vercel Analytics). Full details can be found in our Privacy Policy.
8. Prohibited Activities
   1. Users are prohibited from engaging in any activities that may:
      • Violate any applicable laws or regulations.
      • Disrupt the performance of the platform or infringe on the rights of other users.
      • Introduce viruses, trojans, or other malicious code into the platform.
   2. Attempting to reverse-engineer, hack, or tamper with the software or services is strictly prohibited and may result in termination of your account.
9. Limitation of Liability
   1. Managewise provides the platform and services “as is” and does not guarantee uninterrupted access to the services or error-free operation. We are not liable for system failures, data loss, or delays caused by external factors beyond our control.
   2. Managewise will not be held responsible for indirect, incidental, or consequential damages arising from your use of the services. In any case, our liability is limited to the amount you paid for the services in the preceding 12 months.
10. Third-Party Services and Integrations
    1. Managewise integrates third-party services, including but not limited to Xero, BreatheHR, Clover, and Vercel Analytics. By using our platform, you agree to the terms of these third-party services.
    2. Managewise is not responsible for the availability or performance of third-party services and shall not be liable for any issues arising from their use.
11. Confidentiality and Data Security
    1. Managewise will take all reasonable steps to protect the confidentiality of your personal data. Access to your information is restricted to authorized personnel and third parties for legitimate purposes such as payment processing.
    2. In the event of a data breach, Managewise will notify affected users and take necessary action to mitigate the damage.
12. Intellectual Property
    1. Managewise retains all rights to the platform, software, logos, and trademarks associated with the brand. Users are prohibited from copying, distributing, or modifying any intellectual property without express written permission.
    2. Any feedback or suggestions provided by users become the intellectual property of Managewise, and we reserve the right to use this information without compensation.
13. Termination
    1. Managewise may terminate or suspend user accounts if:
       • There is a breach of these terms.
       • The account remains inactive for a prolonged period.
       • There is non-payment or improper usage of the platform.
    2. Upon termination, users will lose access to the platform, and any data stored on the platform may be deleted.
14. Changes to the Terms
    1. Managewise reserves the right to update or change these terms at any time. Users will be notified of changes via email or in-app notifications. Continued use of the services after changes have been made constitutes acceptance of the new terms.
15. Governing Law
    1. This Agreement is governed by the laws of the United Kingdom. Any legal disputes will be handled in the jurisdiction of the UK courts.
16. Contact Information
    1. For any questions regarding these terms, you can contact us at:
       • Email: support@managewise.co.uk
       • Phone: +447447924930
       • Mailing Address: 7 Bell Yard, London, WC2A 2JR, UK