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Privacy Policy for Managewise Ltd

Last updated: February 2025

  1. Introduction
    1. Managewise Ltd ("we," "us," or "our") is committed to protecting your privacy and safeguarding your personal data. This Privacy Policy explains how we collect, use, disclose, and protect your personal data in compliance with the UK General Data Protection Regulation (UK GDPR), Data Protection Act 2018, and Google Play’s User Data Policy.
    2. This policy applies to both:
    3. By using our website or mobile app, you acknowledge that you have read and understood this policy.
    4. Key Privacy Highlights
      • We collect OS version, device identifiers, push notifications, biometric login data, and real-time location (while in use).
      • Users can disable location tracking in device settings.
      • We store data using Supabase and may use Google Analytics for performance insights.
      • Our AI Assistant, processes business and user data to provide intelligent automation.
      • Google Calendar API Integration: We request permission to access Google Calendar to enable event syncing, scheduling, and timesheet automation.
  2. Data We Collect & Process

    We collect and process the following categories of personal data:

    1. Website Data
      • Usage Data: IP address, browser type, OS, referral source, length of visit, page views (collected via Vercel Analytics)
      • Account Data: Name, email, phone, postal address (used for user accounts and communications)
      • Transaction Data: Payment details and billing history (processed via Stripe)
      • Chat & Messaging Data: Messages sent via in-app chat are encrypted and stored securely.
    2. Mobile App Data

      In addition to the above, our mobile app collects:

      • Device Information: OS version, device type, unique identifiers
      • Push Notifications: Used for important updates and alerts
      • Biometric Data: Used for Face ID / Fingerprint login (if enabled)
      • Location Data:
        • Real-time GPS tracking is used only when the app is in use (e.g., during timesheet submissions).
        • Users can disable location tracking in device settings.
      • Supabase Data Storage:
        • Your data is securely stored in Supabase, which acts as our primary database.
        • Supabase may process and store your information as part of our app’s backend services.
      • Google Analytics:
        • We use Google Analytics to track app performance and improve services.
        • This includes crash logs, app interactions, and feature usage (non-personal).
    3. Calendar Integrations (Google & Microsoft Outlook)

      As part of our workforce management features, Managewise integrates with both Google Calendar and Microsoft Outlook Calendar to sync schedules, shifts, and availability. This integration allows users to automate event creation and updates, reducing manual calendar management.

      Calendar Data We Access
      We request the following permissions to enable seamless scheduling and calendar synchronisation:

      Google Calendar Permissions

      Microsoft Outlook Calendar Permissions

        • Calendars.ReadWrite (Full calendar access)
        • Allows Managewise to sync work schedules, shift assignments, and availability directly into a user’s Outlook Calendar.
        • Calendars.ReadWrite.Shared (Manage shared calendars)
        • Enables automatic creation, updating, and deletion of work-related events in shared Outlook calendars.
        • Calendars.Read (Read-only access)
        • Allows users to import their Outlook Calendar events into Managewise for scheduling visibility, without modifying them.

      How We Use Your Calendar Data

        • Work Schedule Syncing – Employees can auto-sync shifts, meetings, and time-off requests to their calendar (Google or Outlook).
        • Event Automation – When shifts or time-off requests are approved, Managewise updates the selected calendar accordingly.
        • Calendar Importing – Users can view their existing calendar events within Managewise to avoid scheduling conflicts.

      User Consent & Control

        • Users must manually authorise calendar access within Managewise.
        • At any time, users can revoke access via their Google or Microsoft Account Settings.
        • Managewise does not store calendar data—it only syncs in real-time upon user request.
      This ensures transparency, user control, and compliance with both Google and Microsoft policies while offering a seamless scheduling experience.

  3. How We Use Your Data

    We process your data for the following purposes:

    PurposeLegal Basis
    To create and manage your accountContractual necessity
    To provide the Managewise servicesContractual necessity
    To process paymentsContractual necessity
    To analyse website & app performanceLegitimate interest
    To send notifications (email, push, SMS)User consent
    To provide AI assistanceContractual necessity
    To process biometric login (Face ID/Fingerprint)User consent
    To track work location for timesheetsUser consent (can disable)
    To comply with legal obligationsLegal requirement
  4. Sharing Your Personal Data

    We do not sell your personal data. However, we may share it with:

    1. Service Providers: Third-party IT, cloud storage (e.g., Supabase, Google Cloud)
    2. Payment Processors: Stripe (for transactions)
    3. AI Assistant (Wiser): Uses OpenAI for intelligent automation
    4. Payroll Integration: Xero, Sage (if integrated for salary processing)
    5. Google Play Services: App performance and crash reporting

    Data is only shared when necessary for app functionality and security.

  5. Data Retention & Deletion
    1. Personal data is stored as long as necessary to fulfill its original purpose.
    2. User accounts and related data will be deleted upon request.
    3. Timesheet and payroll data are retained for 6 years (for legal compliance).
    4. Chat and messaging data are stored indefinitely unless manually deleted.

    To request data deletion, email support@managewise.co.uk.

  6. International Data Transfers
    1. We may process and store data outside the UK/EEA via our cloud providers.
    2. By using our services, you consent to such international data transfers.
  7. Your Privacy Rights
    1. You have the right to:
      • Access your data (request a copy of stored information)
      • Correct inaccurate data
      • Request deletion (subject to legal obligations)
      • Opt out of notifications & tracking
      • Withdraw consent for biometric login & location tracking

      To exercise your rights, contact support@managewise.co.uk.

    2. You can exercise these rights by contacting us at support@managewise.co.uk.
  8. Cookies & Tracking
    1. Essential Cookies: Required for app functionality (cannot be disabled).
    2. Analytics Cookies: Used for performance tracking (Google Analytics).
    3. Location Tracking: Can be disabled in device settings.
    4. Push Notifications: Can be disabled in app settings.

    Users can opt out of analytics tracking via their account settings.

  9. Children & Minors
    1. Our services are not intended for children under 13.
    2. We do not knowingly collect personal data from minors.

    If you believe a minor has provided personal data, contact us for removal.

  10. Google Play Compliance
    1. Our mobile app complies with Google Play’s User Data Policy.
    2. We do not sell personal data or share it with advertisers.
    3. Sensitive data (e.g., biometric login & location tracking) is only used for core app features.

    By downloading our app, you agree to this Privacy Policy.

  11. Contact Information

    Managewise Ltd
    Address: 7 Bell Yard, WC2A 2JR, London, UK
    Email: support@managewise.co.uk
    Phone: +44 7447 924930