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Subscription Agreement for Managewise Ltd

Last updated: February 2025

    This Subscription Agreement (the "Agreement") is made between Managewise Ltd, a company registered in England with registration number 15842527, having its principal office located at 7 Bell Yard, London, WC2A 2JR (the "Company"), and the subscribing customer (the "Customer"). By subscribing to the Managewise services, the Customer agrees to the terms and conditions outlined below:

  1. Services Provided
    1. The Company will provide access to its business platform (the "Services"), which includes:
      • Workforce and shift management
      • Timesheet tracking and payroll integration
      • Messaging, notifications, and reporting features
      • Automation tools and AI assistance (where applicable)
    2. The Company may introduce additional features, which may be subject to separate terms or additional charges.
  2. Subscription Fees, Free Trial & Billing
    1. Free Trial Period:
      • New Customers receive a 14-day free trial to test the Services.
      • No payment is charged during the trial.
      • If the Customer does not cancel before the trial ends, the first payment will be processed automatically on Day 15.
    2. Subscription Billing:
      • Monthly Plans: Billed in advance every month.
      • Annual Plans: Billed upfront for 12 months at a discounted rate.
    3. Stripe Auto-Payments:
      • Payments are processed automatically via Stripe on the billing date.
      • The Customer must ensure sufficient funds to avoid failed transactions.
    4. All fees are non-refundable, except as outlined in the Refund & Cancellation Policy (Section 4).
  3. Late Payment & Account Suspension
    1. If a payment fails, Stripe will attempt to charge again within a set retry period.
    2. If payment is still not received after retries, the Company reserves the right to:
      • Suspend account access until payment is made.
      • Cancel the subscription automatically after a set period of non-payment.
    3. Reinstatement Fees:
      • If the Customer’s account is suspended due to failed payments, reinstatement may require paying any outstanding balance before reactivating access.
  4. Refund & Cancellation Policy
    1. Cancellation Process:
      • Customers can cancel anytime through their Stripe account—no written notice is required.
      • Once canceled, access remains active until the end of the current billing cycle.
    2. Refund Policy for Monthly Subscriptions:
      • Monthly subscription fees are non-refundable once payment is processed.
      • Cancellation stops future billing but does not entitle the Customer to a refund for the current month.
    3. Refund Policy for Annual Subscriptions:
      • Annual subscriptions are non-refundable after 30 days.
      • If a Customer cancels within the first 30 days, they are charged at the full monthly rate for usage, and the remaining balance is refunded.
      • After 30 days, no refunds are provided.
      • Customers may switch to a monthly plan at the regular (non-discounted) rate if they wish to downgrade.
    4. Early Termination Fee (If Applicable):
      • If the Company grants a refund exception for an annual plan cancellation after 30 days, a 30% early termination fee will be deducted from the refundable amount.
  5. Term and Termination
    1. This Agreement remains in effect until terminated by either party in accordance with its terms.
    2. The Company reserves the right to terminate this Agreement if:
      • The Customer fails to pay subscription fees.
      • The Customer violates the terms of use or engages in activities that harm the platform.
    3. Upon termination, the Customer’s access to the platform will be revoked, and data retention will be subject to the Privacy Policy.
  6. Data Privacy
    1. The Company will handle Customer data in accordance with its Privacy Policy, which complies with applicable UK GDPR and Data Protection laws.
    2. The Customer retains ownership of their data and can request deletion at any time, subject to legal and regulatory compliance requirements.
    3. Data Backups & Retention:
      • Upon subscription cancellation, Customer data may be retained for up to 6 months before deletion.
      • Customers may request an immediate data deletion in writing.
  7. Limitation of Liability
    1. The Company provides the Services "as is" and does not guarantee uninterrupted access or error-free operation.
    2. The Company is not liable for:
      • System failures, data loss, or third-party service disruptions.
      • Indirect, incidental, or consequential damages resulting from service use.
      • Any claims exceeding the amount paid by the Customer in the preceding 12 months.
  8. Third-Party Services & Integrations
    1. Managewise integrates with third-party services, including but not limited to:
      • Xero, Sage, Clover (for payroll and accounting)
      • BreatheHR, OpenAI, Google Analytics, Vercel Analytics
    2. By using the platform, the Customer agrees to the terms of these third-party services.
    3. The Company is not responsible for the availability or performance of third-party services.
  9. Governing Law & Jurisdiction
    1. This Agreement shall be governed by and construed in accordance with the laws of the United Kingdom.
    2. Any legal disputes will be handled in the jurisdiction of UK courts.
  10. Contact Information
    1. For any questions regarding this agreement, you can contact us at:
      • Email: support@managewise.co.uk
      • Address: 7 Bell Yard, London, WC2A 2JR, UK
      • Phone: +44 7447 924930